If you choose to create a return label, then you're prompted to create and send the label. Select No return shipping to create a return without any return shipping information.
You can enter the Tracking number and Shipping carrier if you have this information. On the Add return label page, upload the PDF or JPEG file for your shipping label. Select Upload return label to upload an existing return shipping label for your customer.This option is available only if your primary location and customer shipping address are both in the US. Select Create return label to create a return shipping label for your customer.In the Return shipping options section, select one of the following options: Steps:Įnter the quantity of items in the order that are being returned. If you purchased a shipping label for the order but didn't use it, then void the label before creating a return. If no line items have been fulfilled, then you should refund and restock the order instead. You can create a return from an existing order that has at least one fulfilled line item that has not yet been refunded. Use the Orders page to manage all of your returns by filtering on the return status.Īfter you receive and inspect the returned items, you can issue a refund, and restock applicable items. After you create a return, you can send any return shipping information to your customer and track the return.
You can create a return for an order to help manage items that your customer wants to return. Staff members need to have the Orders permission create a return. NoteĬredit card transaction fees aren't returned to you when you issue a refund.
If you refund orders quickly and effectively, then you show your commitment to customer service and might encourage customers to order again.įrom your Shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers. ĭepending on your return policy, you might need to create returns for customers to return purchased items and refund a customer's payment.
0 kommentar(er)
